Privacy Policy

1. Who We Are

This Privacy Policy applies to Black Lantern (ABN placeholder), a managed IT services and cyber security provider with a global team across Melbourne, the UK, and the United States. This policy explains how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

2. Information We Collect

We collect information you provide directly (name, email, phone, company, message content) when you use our contact forms, subscribe to newsletters, or engage our services. For clients, we also collect information necessary to deliver services (system access details, user directory information, technical configuration).

Automatic collection

When you visit our website, we may collect information about your device and browsing (IP address, browser type, pages visited) using analytics tools such as Google Analytics via Google Tag Manager.

3. How We Use Your Information

We use personal information to respond to enquiries, deliver our services, communicate with clients, comply with legal obligations, and improve our website. We do not sell personal information to third parties.

4. Disclosure

We may share information with service providers who help us operate (hosting, email delivery via Resend, analytics via Google, CRM providers), all bound by confidentiality obligations. We may also disclose information where required by law.

5. Data Storage & Security

We use reasonable technical and organisational measures to protect personal information, including encryption in transit, access controls, and regular security assessments. Client data is stored primarily in Australian data centres unless specifically agreed otherwise.

6. Cookies

Our website uses cookies for essential functionality and analytics. You can control cookies via your browser settings.

7. Your Rights

You have the right to access, correct, or request deletion of personal information we hold about you. Contact info@blacklantern.au to exercise these rights.

8. Complaints

If you have a complaint about how we handle personal information, please contact us in the first instance. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Updates

We may update this policy from time to time. The current version is always available on this page with the last-updated date at the bottom.

Last updated: July 2026.