Managed IT · Cyber Security · Melbourne SMEs
Black Lantern is Melbourne's specialist MSP for small and mid-sized businesses. Enterprise-grade IT support and cyber security, sized and priced for teams of 5-250 staff — with 24/7 response and no lock-in contracts.
Your Local Melbourne MSP
Running a small or mid-sized business? IT and cyber security shouldn't take up your headspace. Black Lantern provides small business IT support and cyber security services to Melbourne businesses of 5-250 staff.
As a Black Lantern client, your team gets a dedicated Melbourne IT and cyber partner available 24/7/365 — whether it's a system outage, a suspicious email, or a day-to-day IT question. No offshore call centres, no lock-in contracts, no surprise line items.
Based in Melbourne CBD, we deliver fast onsite and remote support across Southbank, Docklands, Bayside, and South East Melbourne — with predictable fixed monthly per-user pricing so IT costs never surprise you.
Contact Black Lantern
Purpose-Built For SMB
The same enterprise-grade tools the big MSPs deploy — sized for a 5-250 person team, priced per user, and delivered by a Melbourne team who actually answers the phone.
For Small Business
One accountable Melbourne team keeps your endpoints, servers, and users running — 24/7/365.
For Small Business
Enterprise-grade protection that stops threats before they land — layered, monitored, and Essential Eight aligned.
Our Services
One accountable Melbourne team for IT support, cyber security, cloud, backups, and voice — sized for SMB budgets, priced per user, no lock-in.
24/7 EDR, AI-driven email security, DNS protection, and Essential Eight alignment. Prevent threats — don't just react to them.
Explore Cyber Security
Proactive & reactive support, 24/7/365. Downtime has productivity costs — we're here for you.
Explore IT Support
Tailored Microsoft 365 and Azure so your business can operate anytime, anywhere — with a 99.99% uptime guarantee.
Explore Cloud
Immutable backups and quarterly tested restores. Recover fast from hardware failure, cyberattack, or user error.
Explore BDR
Align your business with the ACSC's baseline framework. Assessment, roadmap, and managed implementation.
Explore Essential 8
Cloud phone systems that just work — Teams calling, hosted PBX, and Aussie number porting.
Explore VOIPWho We Work With
Our stack is industry-agnostic — the common thread is Melbourne SMEs who want IT to be one less thing to worry about.
Boutique law firms and legal practices across Melbourne CBD.
Practices, brokers, and financial advisers with tight compliance.
Clinics, specialists, and allied health with sensitive patient data.
Agencies, developers, and property managers with mobile teams.
Consultancies, agencies, and boutique advisory firms.
Workshops, distributors, and trades across South East Melbourne.
Multi-site venues, restaurants, and event operators.
NFPs balancing lean budgets with real compliance obligations.
The Black Lantern Difference
Here's How We Compare
| Feature | Black Lantern | Other MSPs |
|---|---|---|
| 20+ years managed IT services experience | ✓ | ? |
| Hassle-free month-to-month contracts | ✓ | ✗ |
| Fixed monthly per-user pricing | ✓ | ? |
| 24/7/365 support | ✓ | ? |
| Proactive maintenance, not just reactive tickets | ✓ | ✗ |
| 99.9% uptime guarantee | ✓ | ? |
| Complete IT + Cyber under one roof | ✓ | ✗ |
Verified Reviews
Melbourne Businesses Trust Black Lantern
Real Google & Facebook reviews — verified via TrustIndex, updated automatically.
Getting Started
30-minute chat to understand your team, environment, and outcomes. No pitch, no laptop, just a conversation.
We assess your current environment and security posture. You get the report either way, whether or not you engage us.
Fixed per-user pricing, defined scope, plain-English service agreement. Month-to-month, no lock-in.
Tooling deployment, documentation, knowledge transfer, and 30-day hypercare. You're live and supported within 2-4 weeks.
Our Trusted Partners
The Tech Stack Behind Black Lantern
Enterprise-grade tools, SME-sized deployment. We partner with the platforms we know work.
FAQs
Frequently Asked Questions
Black Lantern is a full-service Melbourne MSP delivering managed IT support, cyber security (including Essential Eight alignment), cloud services (Microsoft 365 and Azure), managed backup and disaster recovery, VOIP communications, and AI implementation. Everything is delivered as one integrated managed service with fixed monthly pricing.
Our average response time is under 5 minutes for critical issues, backed by contractual SLAs. Phones are answered 24/7/365 — including weekends and public holidays — and remote or onsite engineers are dispatched immediately when required.
No. Black Lantern operates on hassle-free month-to-month agreements. We believe the service should keep you, not a contract. If we're not delivering value, you're free to leave without penalty — which keeps us honest about performance.
We specialise in small and mid-sized Melbourne businesses, typically 5 to 250 staff. Our stack is enterprise-grade but sized and priced for SMEs — you get the same tools and processes the big MSPs use, without the corporate overhead.
We're based in Melbourne CBD and provide onsite and remote support across the CBD, Southbank, Docklands, Bayside, and South East Melbourne — plus North, East, and West Melbourne suburbs. Remote support is available Australia-wide (and internationally for existing clients).
Three things: we're genuinely proactive (not just reactive), we're cyber security-first (not IT-with-security-bolted-on), and we're accountable to a small book of clients rather than trying to service everyone. Founded by Robert Adelman with 20+ years in managed services, we've deliberately kept the model boutique.
Yes — we're a Microsoft Partner and support the full M365 stack (Exchange Online, SharePoint, Teams, Intune, Entra ID, Defender). We also support Google Workspace environments for clients who use it, and can help migrate between the two if needed.
Send us a message or call 1300 146 218. We'll book a 30-minute discovery call, then a free IT and cyber audit if you're interested. From audit to onboarded typically takes 2-4 weeks depending on environment size and complexity.
Get In Touch
Talk To Black Lantern
Send us a message and we'll respond within 15 minutes during business hours. For urgent issues, call 1300 146 218 — we answer 24/7/365.
