Get In Touch With Black Lantern

During business hours we respond to web enquiries within 15 minutes. Outside business hours, expect a response by 9am the next business day — unless you flag it as urgent, in which case call the number below instead.

Yes. Every new engagement starts with a free 30-minute discovery call, followed by an optional free IT and cyber security audit. No obligation, no pushy sales calls — we'd rather lose the deal than mis-sell you a service.

Call our 24/7 support line on 1300 146 218. Existing clients also have a direct ticketing portal and out-of-hours escalation numbers. For non-urgent enquiries, the contact form or email are fine.

Absolutely. We're happy to come to your office anywhere in metro Melbourne, or you can visit our Collins Street office. First meetings are usually a 30-minute chat — no laptops, no pitches, just a conversation about what you're trying to fix.

New clients are assigned a dedicated account manager and a technical lead as part of onboarding. If you have a preference or an existing relationship with someone on the team, let us know at the discovery call.

We're happy to talk. Remote support scales nationally, and we already have clients outside Victoria. Onsite work is usually limited to Melbourne, but we can generally find a partner in your city if you need hands-on help.