VOIP · Unified Communications

Managed VOIP Melbourne & Unified Communications

Cloud-hosted business phone systems that just work. Microsoft Teams calling, hosted PBX, softphones, handsets and number porting — from a local Melbourne VOIP provider that answers when things break.

Get A VOIP Quote Platform Options

Platforms

Which VOIP Platform Fits?

Microsoft Teams Phone

For organisations already in Microsoft 365. Adds inbound and outbound PSTN calling to Teams, one tool for chat, meetings, and calls.

Hosted PBX

Traditional PBX experience without the on-premise hardware. Ideal for hospitality, retail, and reception-heavy environments.

Softphone-Only

For fully remote teams or field-service businesses where physical handsets aren't needed.

Hybrid Setup

Some sites on hosted PBX, some on Teams Phone — a single billing relationship and one team to call when something breaks.

Features

Business-Grade Features

Aussie Numbers

1300, 1800, and geographic Australian numbers. Full porting of existing numbers with zero downtime.

Call Recording

Compliance-grade call recording with retention policies aligned to your industry requirements.

Auto-Attendant

Menu trees, hunt groups, and after-hours routing. Configured once, adjusted whenever.

Softphone Mobility

Same business number and features on the desktop, mobile, and desk phone.

Contact Centre

For teams with call volume, full contact centre features including queues, SLA reporting, and supervisor barge-in.

Integration

Microsoft Teams, Outlook, and common CRMs integrated — click-to-dial, call logging, and screen-pop.

Pricing

Per-User Monthly Pricing

Transparent per-user monthly pricing including a national calling plan. International calls, contact centre features, and premium hardware are separately quoted. We provide a full quote after understanding your usage patterns.

Get A VOIP Quote

Melbourne Coverage

VOIP Services Across Melbourne

Black Lantern provides VOIP and unified communications from a global team with a Melbourne office. We deploy and manage cloud phone systems for small and mid-sized businesses across the metro area — from CBD towers to suburban head offices — with local installers and a 24/7 support line answered by our own engineers, not offshore call centres.

We regularly deliver VOIP services and unified communications for businesses across Melbourne's inner suburbs — Toorak, South Yarra, Prahran, Malvern, Hawthorn, Camberwell, Balwyn, Williamstown, Docklands, Southbank and the Mornington Peninsula and Frankston region. Same platform, same per-user pricing, same 24/7/365 support, wherever your team sits.

Whether you need a small business VOIP setup for a growing team, a full Microsoft Teams Phone rollout, hosted PBX for a legacy handset fleet, or a unified communications solution that ties chat, voice and video into one workspace — the same Melbourne team handles design, deployment, porting and ongoing management. No outsourced call centres, no ticket queues in another timezone.

No Pushy Sales

Book A Free 30-Minute Consultation

Talk to a Melbourne IT & cyber specialist about your business. No obligation, no pushy sales, no jargon — just useful advice.

Book A Meeting

Verified Reviews

Melbourne Businesses Trust Black Lantern

Real Google & Facebook reviews — verified via TrustIndex, updated automatically.

FAQs

Frequently Asked Questions

What VOIP platforms do you support?

Primarily Microsoft Teams Phone (for organisations already in Microsoft 365) and hosted PBX platforms for those who want a traditional PBX experience without the on-premise hardware. We can also support Zoom Phone and Google Voice for specific use cases.

Can we keep our existing phone numbers?

Yes — number porting is a standard part of the migration. We coordinate with your current carrier and complete the port during a scheduled cutover window. Downtime is typically zero because we run the new service in parallel until porting completes.

Do we need to buy new handsets?

Not usually. Most modern desk phones work with our platforms via SIP, and Teams Phone works entirely through the Teams app on your existing computer or mobile. If you do want handsets, we can supply and configure Yealink, Poly, or Cisco devices at wholesale pricing.

What about mobile calling?

Teams Phone works seamlessly on mobile via the Teams app — inbound and outbound business calls, voicemail, and call recording all work the same as on desktop. Users have one business number that follows them everywhere.

How is the call quality?

Excellent on well-configured networks. Call quality depends more on your internet connection than the VOIP platform — as part of onboarding, we assess your network for QoS, jitter, and packet loss, and recommend fixes if needed.

What does it cost?

Per-user monthly pricing typically ranges from AUD $10-30 per user depending on the platform, calling plan (local, national, international), and features required. Hardware is separate. We provide a transparent quote after understanding your usage patterns.

Get In Touch

Talk To Black Lantern

Send us a message and we'll respond within 15 minutes during business hours. For urgent issues, call 1300 146 218 — we answer 24/7/365.

Response timeUnder 15 min

Available24/7/365

Office35/477 Collins Street
Melbourne VIC 3000, Australia