Managed Backup & Disaster Recovery

Endpoint files (laptops, desktops), on-premise servers, virtual machines, Microsoft 365 data (Exchange, SharePoint, OneDrive, Teams), and databases. Everything is backed up on a defined schedule with immutable, air-gapped copies that ransomware can't touch.

No — this is one of the most common misconceptions. Microsoft is responsible for platform availability, not for your data. If a user deletes an email or a mailbox is compromised and wiped by an attacker, without a third-party backup, the data is gone. Microsoft themselves publish this in their shared responsibility model.

RTO (Recovery Time Objective) is how quickly you need to be back up. RPO (Recovery Point Objective) is how much data you can afford to lose. We define these per system in the disaster recovery plan — a critical database might have a 1-hour RTO and 15-minute RPO, whereas an archive file server might be 24 hours and 24 hours.

Quarterly at minimum, more often for critical systems. Every restore test is documented and reviewed. A backup you've never tested is a hope, not a guarantee — testing is where we catch the silent failures that would ruin a real recovery.

This is exactly why immutability matters. Our backup repositories are cryptographically immutable — once a backup is written, it can't be modified or deleted by any credential, including a compromised admin account, until the retention period expires. Attackers can't encrypt what they can't touch.

Standard retention is 90 days for endpoints and 12 months for servers and Microsoft 365, but we tailor this to your compliance and business requirements. Some regulated industries need 7-year retention on specific data types, which we design in from day one.