Small Business IT Support Melbourne

For our small business IT support offering, that's typically 5-50 staff. Below 5, we can often solve most needs with Microsoft 365 alone; above 50, our standard managed IT offering usually fits better. Every scope is quoted transparently.

Pricing is per-user, per-month, with an all-inclusive rate that covers helpdesk, endpoint management, patching, security tools, and backups. Typical range is AUD $99-149 per user per month, with volume discounts as you grow. Onsite work and hardware are separately quoted.

Yes — we support Windows, macOS, iOS, and Android endpoints. Our tooling manages patching, security, and configuration across all four. Mac-heavy environments (creative agencies, dev shops) are common in our client base.

For genuinely ad-hoc needs (a few hours a month), we can quote block-hour arrangements instead of a full managed service. That said, most small businesses find the fixed-monthly-managed model works out cheaper once you factor in downtime avoided.

Yes — every user has the same experience whether they're in the office, at home, or on the road. Remote support, patching, endpoint security, and backups all work the same way. We're built for hybrid teams.

Billing is flexed monthly based on your actual user count. Add users any time — new starters are provisioned typically within one business day. Remove users just as easily — no penalties, no minimum terms.