Managed IT Support Melbourne

Managed IT support means we proactively manage, monitor, and maintain your IT systems instead of just reacting when things break. That includes 24/7 helpdesk, endpoint management, patching, backups, security, and monthly business reviews — all for a predictable fixed monthly fee per user.

Unlimited helpdesk support (remote and phone), proactive monitoring and patching, endpoint security, Microsoft 365 management, backup management, cyber security tooling, monthly account reviews, and vCIO strategy sessions. Onsite time and hardware are typically quoted separately.

Third-party software licences, hardware purchases, major project work (like migrations or refits), and specialist consulting outside the scope of general IT (like ERP configuration). Everything is transparently scoped upfront — no surprise line items.

Phones are answered 24/7/365 by our team — not an offshore call centre. Non-urgent tickets logged after hours are picked up the next business day; genuine emergencies get an immediate engineer response with no additional charge.

Yes — engineers are dispatched onsite across metro Melbourne when required. Most tickets are resolved remotely (faster, less disruption), but for hardware failures, deployments, and client-preferred onsite visits, we're there.

Typical onboarding runs 2-4 weeks: discovery and audit (week 1), tooling deployment and endpoint enrolment (week 2), knowledge transfer and documentation (week 3), and go-live plus 30-day hypercare (week 4+). We provide a project manager and a defined handover checklist.

Yes — transitions from other MSPs are one of the most common ways we onboard clients. We manage the handover including credentials, documentation, backup verification, and any active tickets. Your current provider doesn't need to cooperate for us to take over cleanly.

Clients have a dedicated out-of-hours line and priority ticket routing. Response times are the same 24/7/365 — we don't have a lower tier of service overnight.