About Us

About Black Lantern

20+ years of managed services experience, built into a Melbourne cyber-first MSP that actually answers the phone.

Our Story

Why Black Lantern?

Robert Adelman, the Founder and Director of ITtelligent Consulting Services (sold to VITG in 2021), is making his return to the industry after a three-year break. During his time away, one thing has become increasingly clear: even today, many IT support companies still fail to truly understand the importance of exceptional customer service.

This is where Black Lantern differentiates itself. Robert is proud to launch Black Lantern — a company built on the foundation of prioritising customers and delivering the outstanding support the industry often lacks.

So why the name? We are a Cyber Security focused Managed Services Provider (MSP) specialising in the SME market. Black Lantern is here to keep the lights on within your business with proactive Cyber Security and Managed Services.

Meet The Director

Robert Adelman

Founder & Director

Robert has built a distinguished career in the IT industry, grounded in an unwavering commitment to combining technical expertise with exceptional customer service. As the founder of ITtelligent — a highly respected Australian managed services provider — Rob earned a reputation for delivering reliable IT solutions tailored to the unique needs of each client.

In 2021, he successfully sold ITtelligent to VITG, marking a significant milestone in his journey as an entrepreneur and innovator in the industry.

After stepping back from the IT world for over three years, Rob observed a persistent gap in the market — many IT support providers continued to overpromise and underdeliver. Driven by a passion to create a new industry standard, Black Lantern was born, embodying Rob's vision of providing businesses with IT support that is both seamless and trustworthy.

Rob is committed to redefining IT support — ensuring clients receive not only exceptional solutions, but a level of service that exceeds expectations.

How We Operate

Our Operating Principles

Proactive, not reactive

We monitor, patch, and harden continuously. Most tickets we resolve, the client never had to notice.

Cyber-first, always

Security is baked into every service, not sold as an upsell. Every environment we manage is Essential Eight aligned by default.

Honest by default

We'd rather lose a deal than mis-sell you a service. Where a cheaper option is better for you, we say so.

Global Team

Our engineers, account managers, and support staff work across Melbourne, London, and the US — a follow-the-sun team that answers around the clock, in your time zone.

Fixed pricing, no lock-in

Predictable per-user monthly pricing. Cancel any time. Our service should keep you, not a contract.

Small book, deep relationships

We deliberately keep our client base small enough to know every environment and every stakeholder personally.

20+Years of MSP experience

200+Clients Served

50,000+Tickets resolved lifetime

No Pushy Sales

Book A Free 30-Minute Consultation

Talk to a Melbourne IT & cyber specialist about your business. No obligation, no pushy sales, no jargon — just useful advice.

Book A Meeting

Verified Reviews

Melbourne Businesses Trust Black Lantern

Real Google & Facebook reviews — verified via TrustIndex, updated automatically.

FAQs

Frequently Asked Questions

Who founded Black Lantern?

Black Lantern was founded by Robert Adelman, previously founder and director of ITtelligent Consulting Services (sold to VITG in 2021). After a three-year break from the industry, Rob launched Black Lantern to raise the standard of customer service in Australian managed IT.

What is the Black Lantern approach to IT support?

Proactive, not reactive. We continuously monitor and maintain client systems to resolve issues before they cause downtime. Combined with a cyber security-first mindset and a 24/7/365 helpdesk, this means fewer incidents, faster recovery, and predictable IT costs.

Where is Black Lantern based?

Our office is at 35/477 Collins Street, Melbourne VIC 3000 — in the heart of the CBD. We service the greater Melbourne area with onsite engineers, and provide remote support Australia-wide.

Is Black Lantern Australian-owned?

Yes. Black Lantern is 100% Australian-owned and operated, with all staff based in Melbourne. We don't offshore support or use overseas call centres — every ticket is handled by a local engineer who knows your environment.

How long has the team been in the industry?

The core team brings 20+ years of managed services experience, drawn from senior engineering and leadership roles at previous Australian MSPs. Robert Adelman himself has 20+ years of hands-on experience building and running managed IT businesses.

What industries does Black Lantern serve?

We work across professional services (legal, accounting, financial advice), medical and allied health, manufacturing and logistics, hospitality, and creative agencies. Our stack is industry-agnostic — the common thread is Melbourne SMEs who want IT to be one less thing to worry about.

Get In Touch

Talk To Black Lantern

Send us a message and we'll respond within 15 minutes during business hours. For urgent issues, call 1300 146 218 — we answer 24/7/365.

Response timeUnder 15 min

Available24/7/365

Office35/477 Collins Street
Melbourne VIC 3000, Australia