Voice & Communication
Solutions
Reliable Voice & Communication Solutions Melbourne
Superloop TotalTalk™ is a fully hosted cloud-based unified communications platform designed to support modern businesses with scalable voice, messaging, and collaboration capabilities. It replaces traditional PBX systems with a flexible VoIP solution that supports teams of all sizes and integrates easily with other business platforms.
Key benefits include:
• Cloud-based PBX with enterprise-grade reliability
• Rapid deployment with minimal infrastructure required
• Multi-device compatibility including desk phones, softphone desktop apps, and browser-based calling
• Integration capability with CRM platforms and other third-party systems
• 24/7 managed service and support
Core Features Included with the Premium License
Each user is assigned a TotalTalk Premium License, which provides the core telephony capabilities required for business communication.
Key features include
• Softphone desktop application for Windows and Mac
• Unlimited calls to Australian local, national, mobile and 13/1300/1800 numbers
• Unlimited international calls to selected countries
• Call queues and hunt groups
• IVR / Auto-attendant functionality
• Voicemail-to-email integration
• Advanced call forwarding and routing
OUR VOIP
and Internet Telephony Services Include:
- VoIP System Installation: Seamlessly integrate VoIP into your existing IT infrastructure for smooth communication.
- Call Management Features: Access tools like auto-attendants, call forwarding, and conference calling.
- Remote Work Solutions: Enable your team to stay connected from anywhere using reliable Internet telephony in Melbourne.
- Unified Communication Platforms: Combine voice, video, and messaging into one streamlined system for improved productivity – Example: Microsoft Teams.
Benefits of Our Voice & Communication Services
Desktop Client & Communication Tools
The TotalTalk desktop client enables users to manage their communication environment from a single interface. This includes the ability to manage contacts, access call history and logs, control presence status, manage voicemail, and interact with internal team members through messaging features.
Enhanced Voice Add-Ons
TotalTalk also offers a range of optional Enhanced Voice Add-ons that extend the platform’s capabilities depending on business requirements.
Some of these include:
Automatic Call Distribution (ACD)
• Intelligent routing of inbound calls to the most appropriate agent or department
• Queue management and skill-based routing
• Real-time call monitoring and reporting
Call Recording
• Secure cloud-based recording for inbound and outbound calls
• Search, playback and export functionality
• Useful for compliance, dispute resolution and training
Wallboards and Reporting
• Real-time dashboards displaying queue activity and agent performance
• Metrics such as wait times, response rates and service levels
CRM Integration
• Click-to-dial directly from CRM platforms
• Automatic call logging and customer history visibility
Switchboard Console
• Interactive attendant console designed for reception teams
• Real-time visibility of extensions and fast call transfers
Administration & Self-Service Portal
Administrators can manage the entire phone system through the myTelephony self-service portal, allowing control over:
• User accounts and permissions
• Call groups and routing rules
• Phone assignments and extensions
• Departments and directories
• Audio prompts and IVR configurations
Our Process
- Initial Consultation: We evaluate your current communication system and determine how UCaaS services in Melbourne can improve your operations.
- Tailored Strategy Development: We design a customised Voice & Communication solution to meet your needs and goals.
- Seamless Installation: We handle the technical details to ensure minimal disruption during implementation.
- Training and Support: We train your team and provide ongoing support for optimal system performance.