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About Black Lantern
Robert Adelman, the Founder and Director of ITtelligent Consulting Services, which was sold to VITG in 2021, is making his return to the industry after a three-year break. During his time away, one thing has become increasingly clear: even today, many IT support companies still fail to truly understand the importance of exceptional customer service. This is where Black Lantern differentiates itself. Robert is proud to launch Black Lantern, a company built on the foundation of prioritising customers and delivering the outstanding support the industry often lacks.
So why Black Lantern? We are a Cyber Security focused Managed Services Provider (MSP) we specalise in the SME market. Black Lantern is here to keep your lights on within your business with proactive Cyber Security and Managed Services.
Robert Adelman has built a distinguished career in the IT industry, grounded in his unwavering commitment to combining technical expertise with exceptional customer service. As the founder of ITtelligent, a highly respected managed services provider, Rob earned a reputation for delivering reliable IT solutions tailored to the unique needs of his clients. In 2021, he successfully sold ITtelligent to VITG, marking a significant milestone in his journey as an entrepreneur and innovator in the industry.
After stepping back from the IT world for over three years, Rob observed a persistent gap in the market—many IT support providers continued to overpromise and underdeliver. Driven by a passion to create a new industry standard, Black Lantern was born, embodying Rob’s vision of providing businesses with IT support that is both seamless and trustworthy.
Rob is committed to redefining IT support, ensuring that clients receive not only exceptional solutions but also a level of service that exceeds expectations.
Proactive IT Support Reliability and security while controlling the spend.
Imagine if your entire IT environment was monitored 24 hours, 7 days a week, 365 days a year. Our team will proactively detact and fix your systems before they caused any downtime for your business? And now imagine unlimited IT support in Melbourne and Sydney that is only a phone call away.
Frequently Asked Questions
Absolutely! We believe in a no-surprise fixed fee IT Support and Cyber Security so your business can plan its IT spend for the financial year.
At Black Lantern, we believe in true partnership. Your business should choose to work with us because you see value and are satisfied with our collaboration, not because you’re bound by a lengthy contract.
We do. Our business model is built on value. If your business sees value and is satisfied with our collaboration, that’s what we strive to achieve.
For example, if your printer is down and you need to print an urgent contract, we understand the urgency. We don’t believe we have up to three business days to resolve it just because the SLA states so; we know it needs to be resolved ASAP. If necessary, we find another way to help you address the urgency. We are solutions-focused.
Yes, because you can’t control when an IT or Cyber Security challenge occurs. Your business can depend on us – We are here for you.
We are based in Melbourne CBD
We cover this in detail during our initial call.
IT Support:
For existing systems, maintenance and support are included.
For any new technology or major upgrades, we work with you to provide a tailored and affordable solution.