IT Support for Small Business Melbourne
Reliable, affordable IT support designed specifically for Melbourne’s small businesses — so you can focus on running your business, not fixing technology.
Always Available
Avg Response
SME Experience
Lock-In Fees
- Fixed Monthly Pricing
- No Lock-In Contracts
- Microsoft Partner
- Cyber Security Included
- Your Outsourced IT Dept
The Reality for SMEs
Why Small Businesses in Melbourne Need Dedicated IT Support
For small businesses with 5 to 50 employees, IT challenges can be disproportionately disruptive. A single day of email downtime, a ransomware attack, or a failed server can halt operations entirely — and without dedicated IT expertise on hand, resolving these issues takes longer and costs more.
Small businesses face the same technology challenges and cyber threats as large enterprises, but with a fraction of the resources. Phishing attacks don’t discriminate by company size. Hardware fails whether you have 10 employees or 10,000.
Most small business owners tell us the same thing: they’re tired of dealing with unreliable technology, slow IT providers, and unexpected IT bills. Black Lantern was built to solve exactly these problems.
The cost of not having IT support:
Why Black Lantern
What Makes Us Different for Small Business IT
Enterprise-grade IT support, scaled and priced specifically for Melbourne’s small businesses.
01
We Act as Your Complete IT Department
Many of our clients don’t have any internal IT staff. Black Lantern acts as your fully outsourced IT department — handling helpdesk support, system monitoring, strategic planning, vendor management, and cyber security. An entire team for less than a single junior IT hire.
02
We Actually Answer the Phone — 24/7/365
The most common frustration small business owners share is that their IT provider takes too long to respond. At Black Lantern, we provide genuine 24/7/365 support with a 5-minute average response time. Real engineers, not ticket queues.
03
Fixed Monthly Pricing You Can Budget For
Unpredictable IT costs are a nightmare for small businesses on tight margins. We eliminate uncertainty with fixed monthly pricing covering monitoring, helpdesk, patching, security, and vendor management. No per-incident charges. No surprises.
04
No Lock-In Contracts
We don’t lock small businesses into long-term contracts. Our service agreements are hassle-free with flexible terms. We earn your business every month through quality, not contractual obligation.
05
Cyber Security Comes Standard
Small businesses are increasingly targeted by cybercriminals. At Black Lantern, cyber security isn’t an expensive add-on — it’s built into every engagement. Enterprise-grade endpoint protection, email security, MFA, and Essential Eight alignment.
06
20+ Years with SME Clients
Robert Adelman has been providing IT support to small businesses since 2006. Having built ITtelligent Consulting Services supporting 180+ clients before its acquisition, we understand the unique challenges, constraints, and needs of SMEs.
What's Included
Small Business IT Support Services
Everything your small business needs to stay productive, secure, and running smoothly — without the complexity or cost of in-house IT.
24/7 System Monitoring
Your computers, servers, network, and cloud services monitored around the clock. We detect and resolve issues proactively — often before your team is even aware.
Unlimited Helpdesk
Unlimited access for any IT issue — password resets, email problems, software errors, printer issues, slow computers, connectivity problems. Phone, email, or ticket.
Cyber Security Protection
Endpoint detection and response, enterprise-grade email security, multi-factor authentication, DNS protection, and security awareness guidance for your staff.
Microsoft 365 Management
Setup, management, and optimisation of Outlook, Teams, SharePoint, OneDrive. User provisioning, licence management, and security policies.
Patch Management
Operating systems, applications, and firmware kept up to date. Closing vulnerabilities, improving stability, and ensuring compatibility.
Data Backup & Recovery
Automated, encrypted, off-site backups regularly tested. Fast restoration from hardware failure, ransomware, accidental deletion, or disaster.
Network Setup & Management
Design, deploy, and manage routers, switches, firewalls, Wi-Fi, and VPN access for remote workers. Fast, reliable, secure connectivity.
Vendor Liaison
We manage all your technology vendors — Telstra, software providers, hardware suppliers. Handling escalations, billing queries, and service issues.
Starter & Leaver Management
New employee? We set up their computer, email, software, and security. Someone leaving? We securely offboard — removing access, archiving data.
We Get It
Common IT Challenges We Solve for Small Businesses
Sound familiar? Here’s how Black Lantern tackles the most common IT frustrations Melbourne small businesses face.
"Our computers are slow and unreliable."
"We keep getting spam and phishing emails."
"We don't know if our data is properly backed up."
"Our current IT provider takes forever to respond."
"We're worried about cyber attacks but don't know where to start."
"We don't have an IT person and don't know what we need."
The Smart Investment
How Much Does Small Business IT Support Cost?
Black Lantern provides fixed monthly pricing so you always know what you’re paying. Your price depends on the number of users, devices, and complexity of your environment.
We provide a detailed, transparent proposal after conducting a free IT audit. No obligations, no hidden costs, no pushy sales calls.
In-House IT vs Black Lantern
What it really costs to manage IT yourself versus outsourcing to a dedicated team.
Who We Help
Industries We Support in Melbourne
Regardless of your industry, we tailor our IT support to meet your specific requirements, compliance needs, and budget.
The cost of not having IT support:
The cost of not having IT support:
Getting Started
How Small Business IT Support Gets Started
Free IT Audit
Comprehensive review of your computers, servers, network, cloud, email, backups, and security. Takes around 30 minutes.
02
Tailored Proposal
Detailed proposal outlining what’s included, what it costs, and how we’ll improve your IT. Transparent. No jargon.
03
Seamless Onboarding
Zero-downtime transition. We deploy monitoring, configure security, document your environment — typically 1–2 weeks.
04
24/7 Support
Fully supported around the clock. Regular reporting, proactive recommendations, and strategic guidance as you grow.
Local Support
Serving Small Businesses Across Melbourne
Based at 477 Collins Street, Melbourne CBD. Onsite and remote IT support across the greater Melbourne area.
Common Questions
Frequently Asked Questions
Everything small business owners ask us about IT support.
Do I need managed IT support if I only have a small team?
Yes — small teams are often the most vulnerable to IT disruption because there’s no one internally to troubleshoot or manage technology. Black Lantern provides enterprise-grade IT support scaled specifically for businesses with 5 to 50 employees.
How is this different from just calling someone when something breaks?
Can you help us set up a new office or migrate systems?
Do you support both Mac and Windows?
How quickly can you get us set up?
What if we already have someone who handles some IT?
Is my data safe with your team?
Get Started Today
Ready to Stop Worrying About IT?
Book a free IT audit and consultation. We’ll assess your current environment, identify risks, and show you exactly how managed IT support can improve reliability, security, and productivity.
No obligation. No pushy sales calls. We respond within 15 minutes.
Call: 1300 146 218 Email: [email protected] Visit: 35/477 Collins St, Melbourne VIC 3000