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MANAGED IT
SUPPORT SERVICES
KEEPING YOUR
IT SYSTEMS ALIVE
Managed IT Support For Melbourne & Sydney
Imagine if your entire IT environment was monitored 24/7, 365 days a year. Our IT Support team will proactively detect and fix your systems before they cause any downtime for your business.
Imagine unlimited IT Support in Melbourne and Sydney that is only a phone call away.
Black Lantern provide IT Support across Australia, providing relief to overloaded internal IT Departments, and providing support to the increasing demands for business transformation using specialist technologies.
24/7/365 IT SUPPORT The best IT managers work in excess of 40 hours a week, we're better! With active monitoring 24 hours a day, 7 days a week and we work public holidays too.
Friendly and Experienced Help Desk Communication is key and whether you need us for a password reset or we're onsite to rectify a critical incident and we understand the importance of being there for you when you need us.
Predictable Fixed Monthly Pricing Black Lantern protects your business with an affordable monthly fee, instead of spending money to fix problems by the hour, you can be assured that all your IT problems are rectified while controlling costs this helps you stay on budget by eliminating hidden IT costs. Absolutely no hidden pricing!
Proactive Managed IT Support MELBOURNE & SYDNEY. Ensuring Reliability and Security While Keeping Costs Under Control.
Imagine if your entire IT environment was monitored 24 hours, 7 days a week, 365 days a year. Our team will proactively detact and fix your systems before they caused any downtime for your business? And now imagine unlimited IT support in Melbourne and Sydney that is only a phone call away.
Frequently Asked Questions
Absolutely! We believe in a no-surprises. Fixed fee IT Support and Cyber Security so your business can plan its IT spend for the financial year.
At Black Lantern, we believe in true partnership. Your business should choose to work with us because you see value and are satisfied with our collaboration, not because you’re bound by a lengthy contract.
We do. Our business model is built on value. If your business sees value and is satisfied with our collaboration, that’s what we strive to achieve.
For example, if your printer is down and you need to print an urgent contract, we understand the urgency. We don’t believe we have up to three business days to resolve it just because the SLA states so; we know it needs to be resolved ASAP. If necessary, we find another way to help you address the urgency. We are solutions-focused.
Yes, because you can’t control when an IT or Cyber Security challenge occurs. Your business can depend on us – We are here for you.
We are based in Melbourne CBD
We cover this in detail during our initial call.
IT Support:
For existing systems, maintenance and support are included.
For any new technology or major upgrades, we work with you to provide a tailored and affordable solution.